Job Description

We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

Qualifications:

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred