Job Description

The Manager of Clinical Applications is responsible for the end-to-end operational governance, service delivery, technical oversight, and continuous optimization of all clinical information systems within the hospital. Under the strategic direction of the Director of Technology, this role ensures the Clinical Applications Pod consistently delivers stable operations, timely enhancements, and structured responses to clinical requirements.

This is a hands-on, techno-functional leadership role, accountable for ensuring that all day-to-day tasks; configuration, testing, analysis, interface coordination, user support, documentation, RCA, DR drills, quality audits are completed with discipline and predictability.

Key Responsibilities:

1. Operational Leadership & Daily System Governance

• Oversee daily operations of all clinical applications (EHR, RIS/PACS, LIS, pharmacy systems, registration, scheduling, and specialty clinical systems).
• Ensure service stability through proactive monitoring, rapid triage, structured escalation, and SLA management.
• Ensure all low-level tasks (tickets, minor config fixes, order set updates, template changes, interface validation, code table updates) are completed with timely closure and documented appropriately.
• Coordinate 24/7 on-call rotations, major incident protocols, and clinical downtime/BCP planning.

2. Delivery Cadence & Execution Discipline

• Run structured weekly cycles for backlog grooming, prioritization, sprint planning, clinical engagement, testing, and deployment.
• Maintain a tight cadence of monthly operational reviews, POD scorecard updates, and KPI presentations to the Director of Technology.
• Establish a predictable release calendar with well-defined checkpoints: requirements → design → build → test → UAT → deploy → hypercare.

3. Requirements Management & Solution Design

• Facilitate workshops with clinical stakeholders to gather requirements, perform root-cause analysis, and map improvements.
• Translate clinical requirements into detailed functional and technical specifications.
• Lead end-to-end solution design across modules, ensuring interoperability, data quality, safety, and compliance.
• Validate change impacts on clinical workflows, downstream systems, and operational processes.

4. Clinical Workflow Optimization

• Work with physicians, nursing leadership, pharmacy, lab, radiology, ER, and OR teams to identify bottlenecks and inefficiencies.
• Lead structured optimization programs to reduce clicks, streamline workflows, and improve clinical throughput.
• Champion adoption, standardization, and reduction of unnecessary customizations.

5. Vendor & Contract Governance

• Act as primary operational contact for clinical application vendors.
• Monitor SLAs, support hours, upgrade cycles, patching, escalations, and issue backlog.
• Ensure vendors deliver in accordance with hospital expectations and contractual obligations.
• Provide strategic escalations to the Director of Technology for vendor performance issues.

6. Team Leadership & People Management

• Lead, mentor, and develop the Clinical Applications Pod analysts and specialists.
• Ensure clarity of responsibilities, structured work allocation, workload visibility, and objective measures of performance.
• Build technical depth within the team (e.g., clinical build, workflow design, interoperability, testing frameworks).

7. Operational Reporting & Analytics

• Maintain operational dashboards covering incident SLAs, UAT pass rates, clinical adoption, backlog status, and system KPIs.
• Provide weekly and monthly updates to the Director of Technology with clear insights and recommendations.
• Track recurring issues and define long-term fixes.

8. Compliance, Audit, & DR Readiness

• Ensure compliance with DHA/NABIDH requirements, data security, clinical safety, and audit obligations.
• Maintain configuration documentation, functional specifications, build books, and SOPs.
• Lead DR drills for clinical systems and ensure resilience is always maintained.

Required Technical & Leadership Skills:

• Strong grounding and hands on configuration minimum 2 cerner modules
• Deep understanding of hospital operations and clinical processes.
• Knowledge of HL7/FHIR/DICOM and clinical interoperability concepts.
• Experience leading application teams in a hospital environment.
• Strong delivery discipline, governance, and vendor management skills.