3.1 Greets patients or their families and finds out the nature of their enquiry.3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization orelsewhere.3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.3.5 Communicates all information to Floor Supervisor on daily basis.3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service byproviding a friendly environment.3.7 Provides Information about medical insurance coverage to patients and check the same diligently beforesending the patient to the doctor.3.8 Investigates patient/visitor concerns and implements appropriate courses of action.3.9 Keeps accurate records of discussions or correspondence with customers.3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.