Job Description

Responsibilities:

– Conduct installation, maintenance (PPM/Calibration), and repair (Corrective calls) of our equipment and devices at client locations.

– Diagnose and troubleshoot technical issues to ensure timely resolution for customers.

– Provide training and support to clients on the operation and maintenance of systems.

– Maintain accurate documentation of service activities, including reports and client interactions.

– Collaborate with engineering teams to provide customer feedback and improve product performance.

– Ensure compliance with safety regulations and company policies during all field operations.

– Manage and prioritize service requests to achieve customer satisfaction and meet deadlines.

– Ensure that tools, demo units, and test equipment are properly maintained and calibrated.

– Be able and willing to perform emergency call-out services (including non-office hours) to provide fast and efficient service within the UAE.

Requirements:

– Bachelor’s degree or equivalent in Biomedical, Electronics, or Instrumentation.

– Proven experience (minimum 4-5 years) as a Medical-Field Service Engineer or in a similar technical support role in the Healthcare Field.

– Must be available to join immediately within the UAE.

– Strong technical knowledge of electronics and medical equipment relevant to our field (Imaging, Automatic Injectors, Thyroid Uptake systems, Radiation therapy QA/AC devices, and Physiotherapy).

– Excellent problem-solving skills with the ability to think critically under pressure.

– Effective verbal and written communication skills to interact with clients and team members.

– Ability to cooperate well with others, share knowledge, and support team goals.

– Willingness to work with radiology-related devices and travel extensively to client sites as needed.

– Valid driver’s license and own vehicle (mandatory).