Job Description

The purpose of this role is to review customer needs and prepare documents to facilitate business sales; by providing administrative support to the team.

Tasks & Responsibilities:

• Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. • Provide information and clarification on how to apply existing procedures and precedents.

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

• Provide advanced product/service information and respond to basic customer questions about the product/service.

• Schedule appointments and necessary arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues make best use of their time.

• Organize and prepare complex documents using a variety of computer applications.

• Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.

• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

• Deliver mostly routine sales support services.

Experience & Skills

• Minimum of 3 years of experience in a relevant role
• Networking & Relationship Building
• Problem-Solving
• Collaboration & Teamwork
• Adaptability & Resilience