Job Description

Ontime Group is seeking a skilled and bilingual Arabic Patient Coordinator to join our clinic in Dubai. In this essential role, you will be the primary point of contact for Arabic-speaking patients, ensuring their needs are met and providing exceptional customer service. Your role will be pivotal in enhancing patient experiences and facilitating communication between patients and healthcare providers.

Responsibilities

• Greet patients in a friendly and professional manner, ensuring a welcoming atmosphere
• Manage the appointment scheduling process, including phone calls and online bookings
• Assist patients with completing necessary forms and documentation
• Provide clear information to patients regarding services, procedures, and clinic policies
• Coordinate communication between patients and healthcare providers to facilitate continuity of care
• Handle patient inquiries, concerns, and feedback with professionalism and empathy
• Maintain accurate patient records and manage administrative tasks
• Support patient follow-up and post-treatment care as required
  

Requirements

• Fluent in Arabic and English, both written and spoken
• Previous experience in a healthcare or clinic setting is preferred
• Strong communication and interpersonal skills
• Excellent customer service abilities with a focus on patient satisfaction
• Proficient in using healthcare management software and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Team player with a positive attitude and a commitment to high-quality patient care
  

Benefits

Salary + Benefits