Care Coordinator/ 4 days ago
Sheikh Shakhbout Medical City – SSMC
Attractive
Job Description
Job Description
| Key Responsibilities of the role | |
| Corresponding Key Activities performed by the role | |
| Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in efficient manner Maintaining proper filling system for all confidential data | |
| Assist and participate with patients’ visits, finance, appointments and coordination of medical care Providing patients’ with copies of medical reports/films as requested Coordinate prescription requests and assisting patients in settling their payment Coordinating with relevant outpatient department/section to make follow up appointments | |
| Under the supervision of Health center Manager, coordinating with doctors,nurses and registration department/section to ensure the delivery of service as well as proper documention of the visits. | |
| Explaining facility policies and procedures for patients, families and visitors Encouraging patient, families and visitors to provide their feedback through the facility surveys Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions. | |
| Meeting and greeting patients visiting the facility Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer. | |
| Liaising closely with the facility staff and to build and maintain good relationships Facilitating communication between patients, and facility physicians and other clinical staff as needed. Following through, in a timely manner, on all action steps requested by the Health Center Manager. | |
| Corresponding Activities performed by the role | |
| Corresponding Activities performed by the role | |
| Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facility policies Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames | |
| Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy | |
| Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility Performing any other duties as may be assigned relevant to the basic responsibilities of the role | |
| Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines Understanding and adhering to emergency preparedness plans/policies | |
| Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care Complying with any regulations related to the mentoring, training and development of UAE nationals staff |
Responsibilities
| Key Responsibilities of the role | |
| Corresponding Key Activities performed by the role | |
| Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in efficient manner Maintaining proper filling system for all confidential data | |
| Assist and participate with patients’ visits, finance, appointments and coordination of medical care Providing patients’ with copies of medical reports/films as requested Coordinate prescription requests and assisting patients in settling their payment Coordinating with relevant outpatient department/section to make follow up appointments | |
| Under the supervision of Health center Manager, coordinating with doctors,nurses and registration department/section to ensure the delivery of service as well as proper documention of the visits. | |
| Explaining facility policies and procedures for patients, families and visitors Encouraging patient, families and visitors to provide their feedback through the facility surveys Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions. | |
| Meeting and greeting patients visiting the facility Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer. | |
| Liaising closely with the facility staff and to build and maintain good relationships Facilitating communication between patients, and facility physicians and other clinical staff as needed. Following through, in a timely manner, on all action steps requested by the Health Center Manager. | |
| Corresponding Activities performed by the role | |
| Corresponding Activities performed by the role | |
| Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facility policies Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames | |
| Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy | |
| Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility Performing any other duties as may be assigned relevant to the basic responsibilities of the role | |
| Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines Understanding and adhering to emergency preparedness plans/policies | |
| Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care Complying with any regulations related to the mentoring, training and development of UAE nationals staff |
Qualifications
| Qualifications, Certifications and Experience | |
| Required: Diploma or equivalent Desired :Bachelor in relevant field | |
| Required: N.A.Desired:N.A. |
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Sheikh Shakhbout Medical City – SSMC
- Year founded2019
- Phone+971 800 7762
- Websitehttps://ssmc.ae/
- AddressAbu Dhabi
