Job Description

About Us:

Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company kept pace with the rapid development of the health sector in Saudi Arabia and gradually evolved to meet the needs and demands of a constantly growing market.

Salehiya is based in three major cities: Riyadh, Jeddah, and Dammam. It also has branches around the kingdom to cover the whole market and provide prompt and efficient client services, with over 1000 workforce.

For more information, you can visit our website: www.salehiya.com

Why Work with Us:

Salehiya Healthcare is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We believe in fostering a culture that encourages creativity and innovation, particularly in the realm of technology. We utilize the latest tools in our field and stay ahead of industry trends. Our comprehensive training programs and mentorship opportunities are designed to support professional growth and development. We prioritize maintaining a welcoming atmosphere for everyone.

The core values that guide our people derive from our purpose to elevate the healthcare experience in the kingdom.

Job Purpose:

Dealing with technical queries from Hospitals/Customer Performing Service Tasks (Installations, PPM and Breakdown) Train Customer on the proper usage of our machines

Reporting to his managers and updating SAP on his activities.

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction

Key Accountabilities:

Operational

• Submit bi-weekly reports on all job activity performed OR whenever it’s needed.
• Technical Servicing, support, maintenance & repair of medical equipment devices at Client’s place.
• Repairing the medical equipment on the breakdown call from clients.
• Ensuring all repairs and maintenance is completed in accordance with manufacturer.
• Improve the service levels, performance and productivity.
• Follow and apply work procedure according to the ISO requirements.
• Follow up Spare parts stock for equipment under his responsibility.
• Follow up Upgrade (software / Hardware) and recalls for equipment under his responsibility.
• Demonstrate / Train Hospital Bio Eng. On the basic technical info of the medical equipment.
• Installation and servicing radiology equipment.
• Installation, Maintenance, and Troubleshooting of different types of Medical Equipment, Radiology Equipment
• Attend service calls in diagnostic centers and Hospitals
• Clearly and professionally interact with the customer, regarding the status of commissioning, daily.
• Able to determine tools and equipment required to perform the scope of the job.
• Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with the customer.
• Assemble, align, and install equipment as necessary.
• Performs other duties and takes responsibilities as assigned.

Safety, Quality & Environment

• Ensure compliance to relevant safety, quality and environmental management policies, procedures and controls across the function to guarantee employee safety, legislative compliance and a responsible environmental attitude

Qualifications and Experience:

Minimum Qualifications:

Bachelor’s degree in engineering or a related field, or a technical college certificate with relevant certification (e.g., ESCO product certification).

Minimum Experience:

5 years of hands-on experience working with laboratory equipment, specifically ESCO, CENTURION, SARTORIUS, SIGMA, and MEMMERT products.

Skills:

• Strong problem-solving and analytical abilities.
• In-depth technical knowledge of listed laboratory equipment brands.
• Excellent communication and interpersonal skills for client support.
• High attention to detail and commitment to safety standar