Job Description

Cleveland Clinic is hiring Health Unit Coordinator – Acute Care Unit ( UAEN preferred) with minimum 2 years experience in Healthcare and flexible to work in 12 hours shift duty( day / night shift as per duty schedule)

Job Summary

This position is responsible for providing clerical and support duties to the specific unit. They act as a liaison within their own unit, CCAD and others externally including patients and families, serving as unit based translator for staff.

Job Role & Responsibilities

• Acts as a liaison and information agent for patients, staff, physicians and visitors
• Provides clerical support to unit operations
• Co-ordinates/Schedules tests, exams, treatments and activities for patients according to physician orders and established department protocol as required
• Facilitates post discharge clinic visits and/or tests as required
• Helps arrange patient transportation as required
• Coordinates information and supplies during emergent situations.
• Acts as a translator when required
• Acts as a chaperone when required
• Maintains confidentiality of all oral, written and electronic information regarding patients and families
• Facilitates the acquisition of unit and patient supplies and equipment
• Maintains work areas in a neat and orderly manner
• Answers incoming telephone calls
• Co-ordinates assignment of Voicera communication device
• Directs and/or escorts patients/relatives to the appropriate treatment room or other locations within CCAD
• Monitors status of beds within unit and supports in coordination with their supervisor and other external departments
• Assists with contacting caregivers in emergent and non-emergent situations
• Transports patient specific non-controlled medications if required and as assigned by their line manager
• Performs other duties as assigned by their line manager

Job Requirements

Education

• High School certificate required

Experience

• Minimum of one (2) year ) experience in a health care, medical, commercial or industrial environment is required
• Knowledge of medical terminology, office procedures, protocols, organization and filing systems and a variety of PC and/or word processing systems
• Demonstrated ability to work independently, multi-task and be flexible in handling multiple daily responsibilities

Other Requirements

• Flexible to work in 12 hour shifts – day and night based on duty schedule