Job Description
KEY DECISIONS THE ROLE MAKES AND THE EXTENT OF THE IMPACT OF THE DECISION
• This position is responsible for providing a comprehensive set of business, financial and appointment-related patient services.
• Responsible for handling cash transactions and for ensuring accurate cash count and safekeeping of the monies received and transacted from various sources within Cleveland Clinic Abu Dhabi (CCAD)
PRIMARY JOB DUTIES AND RESPONSIBILITIES
• Locates and retrieves patient medical records
• Greets patient and ascertains needs
• Records patient’s arrival and updates registration Human Capital Job Description Job Description Template v0.1 August 16, 2022 Confidential Page 2 of 4
• Reviews patient’s insurance card to determine amount of co-payment
• Reviews financial charge tickets and ensures proper completion
• Answers and/or transfers telephone calls
• Receives and reconciles cash, checks or credit card for payment and issues receipts as required
• Obtains valid authorization for all credit card payments
• Counts and reconciles money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and notifies supervisor if any discrepancy is found
• In the event a refund is being requested, initiates checking the system for delinquent accounts or outstanding balance, suggests to apply payment of refund against outstanding balances before processing any refunds
• If a refund is necessary, ensures all appropriate documents and signatures are obtained, and refunds are entered in the system
• Maintains general knowledge of cash handling and controls and complies to cash handling policies and procedures
• Calculates total amounts received and reconciles with supervisor at the end of each shift before closing cash drawers
• Other duties as assigned
ROLE LEVEL ACCOUNTABILITIES
• Maintains confidentiality with patients and families and adheres to Mubadala Code of Conduct.
• Demonstrates active participation in resource stewardship.
• Work with individuals of other professions to maintain a climate of mutual respect and shared values
• Adheres to CCAD’s standards as they appear in the Code of Conduct and Conflict of Interest policies In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting, mobility sufficient to visit with departments or employees throughout CCAD and lift up to 30 lbs.
ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS
Job Description Template v0.1 August 16, 2022 Confidential Page 3 of 4 All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion. All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position. • Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints. Assume responsibility of own safety and health and will abide by CCAD Occupational Health and Safety policies and procedures as per OSHAD and any other relevant requirements.
QUALIFICATION & EXPERIENCE REQUIREMENTS:
Education :ESSENTIAL: • High School Diploma is required • Diploma/Associate’s degree may substitute for 1 year of required experience
PREFERRED:• Bachelor’s Degree in Accounting or Banking, or related field may substitute for 2 years of required experience
Experience:• Two (2) to Three (3) years of experience working as a cashier or accountant • Experience in a similar role in a hospital is preferred
Job Specific Skills and Abilities:
• Ability to manage and efficiently complete multiple tasks on time
• Strong oral and written communication skills
• Strong organizational skills
• Demonstrated ability to work independently and within a team
• Critical thinker and self-starter
• Ability to speak and write in both English and Arabic
• Ability to perform basic math functions (calculations of discounts, basic additions / subtractions / multiplications)
• Ability to adapt to a changing and dynamic environment
• Ability toembrace the culture of CCAD and the “Patient First” values
• Ability to work rotating shifts as needed
