Job Description

JOB DESCRIPTION

• Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in efficient manner
• Maintaining proper filling system for all confidential data
• Assist and participate with patients’ visits, finance, appointments and coordination of medical care
• Providing patients’ with copies of medical reports/films as requested
• Coordinate prescription requests and assisting patients in settling their payment
• Coordinating with relevant outpatient department/section to make follow up appointments
• Under the supervision of Health center Manager, coordinating with doctors, nurses and registration department/section to ensure the delivery of service as well as proper documentation of the visits.
• Explaining facility policies and procedures for patients, families and visitors
• Encouraging patient, families and visitors to provide their feedback through the facility surveys
• Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions.
• Meeting and greeting patients visiting the facility
• Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer.
• Liaising closely with the facility staff and to build and maintain good relationships
• Facilitating communication between patients, and facility physicians and other clinical staff as needed.
• Following through, in a timely manner, on all action steps requested by the Health Center Manager.
• Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
• Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility
• Performing any other duties as may be assigned relevant to the basic responsibilities of the role
  

Qualifications

Qualifications Required:

Diploma or Bachelor in relevant field (Medical Course background)

Experience Required: 1 – 2 years’ experience in customer service in healthcare industry.

Desired: Experience in a large Healthcare facility or IVF Facility