Job Description

The Clinic Manager is responsible for the full spectrum of operational, clinical, administrative, and strategic activities at Healthagon Rehabilitation Center. This role ensures smooth day-to-day operations while actively working on business growth, marketing execution, patient satisfaction, and regulatory compliance. The ideal candidate is hands-on, results-driven, and fully embedded in both the details and the big picture of running a high-performance healthcare business.Key Responsibilities: Business & Operational Management

• Oversee the daily operations of the clinic including staffing, scheduling, inventory, patient flow, and facility management.
• Monitor KPIs across appointments, patient retention, revenue generation, and team performance.
• Ensure seamless coordination between therapists, front desk, marketing, and finance.

Marketing & Growth Execution

• Work closely with the CEO to lead and execute marketing campaigns, business development initiatives, and patient acquisition strategies.
• Track ROI and effectiveness of marketing activities and ensure alignment with monthly targets.
• Identify local outreach opportunities and community partnerships to build patient pipelines.

Team Leadership & HR Oversight

• Supervise and manage all clinic staff: physiotherapists, admin, and support roles.
• Lead performance reviews, implement development plans, and manage shift rosters.
• Assist in recruiting new team members and managing onboarding and HR documentation.
• Cultivate a results-oriented culture focused on accountability and teamwork.

Patient Experience & Satisfaction

• Ensure exceptional patient service standards are maintained at all times.
• Handle complex patient issues and complaints tactfully and professionally.
• Ensure patient feedback systems are in place, monitored, and actioned.

Compliance & Licensing

• Maintain full compliance with DHA regulations and healthcare inspection requirements.
• Ensure documentation, licenses, and SOPs are always audit-ready.
• Monitor potential risks or gaps and implement preventive solutions.

Financial & Strategic Reporting

• Track and report on clinic revenue, expenses, and profitability in coordination with the CEO and accounts team.
• Maintain oversight of billing processes, insurance coordination, and financial compliance.
• Provide insights and recommendations for operational and financial optimization.