Commercial Department Manager/ Store Department Manage

Overview of the role:

CDMs are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers. 

What you will do:-

Description of Accountability:

Customer Service

• Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.

• Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience

• Replying to all customer feedback and following up actions within the department on a daily basis

• Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction

• Delivers friendly, knowledgeable and efficient service within the department.

Store Operations

• Ensure store opening and closing procedures are adhered to. 

• Ensure Store cover is planned and implemented properly. 

• Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department

• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation

• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).

• Safety procedures need to be implemented in line with company policy.

• Adherers to Standard Operating Procedures (SOP) manual on day to day basis    

People Management

• Newcomers and staff are properly inducted and trained. 

• Manage department colleague’s Performance Development  Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures

• Effectively manages conflicts & motivating colleagues to perform to their best of the abilities  

Required Skills to be successful:-

• Knowledge of customer service principles and processes

• Knowledge of sales principles

• The ability to lead and motivate a team

• Excellent communication and ‘people’ skills

• A strong commitment to customer service

• The ability to work under pressure and handle challenging situations

• Confidence, drive and enthusiasm

• Decision-making ability and a sense of responsibility

• The ability to understand and analyse sales figures

• Good MS excel and word skills

• Some heavy lifiting

What equips you for the role:

• High School or Bachelor Degree

• 5-7 years’ experience in in similar role with Retail sales background.

• Retail Background

• Acumen and the ability to communicate with individuals at all levels

• Taking Initiative

• Drive for Results

• Good communication skills (verbal and written)

• Strong/excellent attention to detail