Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email and live chat in both English and Arabic.
• Resolve concerns and issues in a professional and efficient manner.
• Provide accurate information regarding the company and its services.
• Maintain a positive and professional relationship with clients to ensure customer satisfaction.
• Collaborate with internal teams to address customer needs and improve service quality.

Skills

Qualifications:

• Minimum 5 years of experience in customer service in Qatar.
• Locally available in Qatar.
• Fluent in both English and Arabic (verbal and written).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and customer service software.
• Knowledge of local culture and customer expectations in Qatar
• Knowledgeable in basic troubleshooting