Fleet and Used Cars Administrator

Overview of the role:

• The purpose of the role will be to act as the link between the various sales and operational roles within Al-Futtaim Electric Mobility, and the external service providers such as workshop, drivers, external regulatory agencies, customers etc to ensure a seamless vehicle delivery to the customer each time, while maintaining error free transaction records of purchases and invoicing. Additionally, be a key central coordinator and facilitator, by supporting numerous administration tasks for Al-Futtaim Electric Mobility fleet team to ensure we provide the right asset, in the right place at the right time to support fleet operations in analysing and reporting on key data metrics and manage and update the customer relationship management (CRM) system.

What you will do:    

• Follow and observe the standard operating procedure for fleet within Al-Futtaim. 

• Understanding and coordination of stakeholders needed to be involved in processes, and managing the communication of this in a timely manner.

• Responsible for data analysis and reporting of fleet activity; fleet sales, fleet opportunity sales funnel, OEM support per vehicle, margin achieved per vehicle, and price point

• Manage all fleet test drives.

• Coordinate with sales coordinators to ensure that all demo cars are provided to fleet customers, cleaned, charged, and thoroughly checked. 

• Assess and develop customer opportunities by ensuring full utilisation of demos to customers. 

• Monitor damages or fines which are incurred by customers and ensure these are followed up on in an efficient manner. 

• Managing and updating the  customer relationship management (CRM) system portal, based on activity status of fleet customers.

•  Responding to all enquiries from fleet customers; ranging from general enquiries, pricing and quotations, tenders, specification details, demo requests. 

• Support achievement of monthly, quarterly, and annual fleet and used car targets by coordinating all vehicle deliveries. 

• Ensure that vehicles are sent to the workshop for cleaning and servicing; ensure accessories are fitted as per specifications from the customers and that the vehicle is prepared for delivery with zero errors and omissions, on-time, and with correct documentation.

• Ensure timely and complete documentation pertaining to the registration of vehicles which include insurance, number plates, required documents, invoicing, sales letters and gate passes, etc., to ensure a smooth sales process.

• Upload used cars in the system, and responsible for getting the pricing approval of the used cars and responsible for providing daily/weekly/monthly/quarterly/annual used car report.

Required skills to be successful:

• Automotive fleet and used car experience.

• Proficient with SAP and salesforce system and managing reports.

• Coordination and analytical skills.

• Communication and problem-solving skills.

About the Team:

• This role will be reporting to the Head of B2B and will work closely with fleet and used car team and the broader internal and external stakeholders.

What equips you for the role:

• Diploma or Bachelors Degree.

• 2 years automotive experience with fleet and used cars customer and sales coordination.

• Proficient in SAP and an understanding of salesforce systems.

• Proficient in Microsoft Office – especially MicroSoft Excel.

• Efficient co-ordination in respect of the day-to-day activities of a retail operation.

• Customer orientated, with decision making and problem-solving abilities