- Whenever a patient or visitor enters the clinic, greet and welcome them.
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- Register patients in accordance with the clinic's rules and procedures.
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- Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
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- Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)
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- To ensure the highest performance from all front office workers, coach, mentor, and train them.
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- Responds to patients’ needs and assists them in completing their transactions at the different departments.
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- Listen to compliments and criticisms from patients about the clinic's services and address them.
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- Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
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- Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.
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- Conducts patient satisfaction surveys.
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- Monitor patients and visitors and ensure their satisfaction.
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- Assist patients in filling out any required paperwork, including insurance documents.
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- Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.
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- Monitor the activities leading up to, during, and following a camp.
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- Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
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- Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
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- Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
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- Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.
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- Responsible for translating communication between patients/ visitors and staff for easy comprehension.
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- Read and comprehend Arabic materials, and when necessary, translate.
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- Ensure liaison with local and federal authorities to ensure the support when administration team is needed.
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- Ensure excellent patient care and assistance to satisfy patients.
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- Assure that patient consultation waiting periods are kept to a minimal.
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- Ensure that records and papers are appropriately stored and maintained.
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- Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)
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- Obtain & review patient feedback.
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- Safeguard patient privacy and confidentiality.
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