Job Description

Guest Services Executive – Spa – Jumeirah Beach Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Guest Services Executive to join the Spa Department in Jumeirah Beach Hotel. 

The main duties and responsibilities of this role include:

• Greet and Escort guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary. 
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information. 
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary. 
• Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards. 
• Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements. 
• Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards, report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guest and internal customers. 
• Comply with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests. 
• Adhere to all HACCP standards in line with local regulatory requirements.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Degree in Hospitality Management, Tourism, Business Administration or a related field.
• Knowledge of guest services and guest relations, food service and food safety and hygiene
• Software competencies – Microsoft Office programs (Advanced) 
• 2-3 years of relevant experience within luxury hospitality, ideally in a similar role.
• Proven experience in being able to manage and maintain relationships with guests while maintaining a professional distance

• Experience working in a multi-cultural environment 

• Strong communication and interpersonal skills 
• Strong customer service orientation
• Impeccable Level of Personal Presentation and Hygiene

About the Benefits 

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. 

Benefits include:

• Supportive and inclusive work environment 

• Access to Learning & Development programs and clear career pathways 

• Opportunities for internal mobility within our global network 

• Colleague discounts on food, beverage, and hotel stays worldwide 

• Company-provided shared accommodation 

• Comprehensive healthcare and life insurance coverage 

• Paid annual leave and flight from your home country 

• Performance-based incentives tailored to your role 

• Competitive tax-free salary paid in UAE Dirhams (AED)