The job holder is responsible for supervising a team of tellers, validating all transactions originating from the team, and ensuring they meet technical requirements, comply with procedural guidelines, and provide approval within the delegated authority limits. The job holder ensures day-to-day reconciliation of cash. The job holder resolves routine problems related to regular transactions and interfaces with internal and external parties for this purpose. The job holder provides quality customer service and resolves escalations when they happen at the teller account.The job holder communicates with other business units to ensure that service related issues are handled or escalated when required.