Job Description

JOB SUMMARY:

Medical Laboratory Technologists are responsible for performing the operational activities pertaining to diagnostic services, ensure delivery of quality services to inpatient and outpatient, report clinical data accurately and efficiently so that care givers receive optimum care. The Laboratory technologists ensure safe and efficient operations inside the laboratory, perform quality control/ assurance, and tests patient samples as per approved Standard Operating Procedures.

In addition, the laboratory technologists should have the ability to prioritize workload, adapt to changing demands without detriment to service provision and work to meet or exceed regulatory requirements.

ORGANIZATIONAL ACCOUNTABILITIES:

Organizational Commitment:

• Instills trust in Al Jalila Children’s patients and families by maintaining confidentiality at all times.
• Partners in the mission and upholds the core principles of the organization.
• Demonstrates commitment to diversity and recognize the value of cultural ethnic differences.
• Role models personal and professional integrity at all times.

Quality Improvement:

• Identifies ways to improve operations through quality improvement and assist in implementation of solutions.
• Contributes to a positive work environment.
• Demonstrates flexibility and willingness to change.
• Identifies opportunities to improve clinical and administrative processes.

Teamwork/Communication

• Demonstrates collaborative and respectful behavior.
• Partners with all members of the healthcare team to achieve goals.
• Receptive to others’ ideas and opinions.

Customer Service

• Anticipates and responds to customer needs, follow up until needs are met.

Cost Effectiveness/Fiscal Responsibility

• Demonstrates an awareness of resource utilization and contributes to the achievement of cost effectiveness.
• Continually works to identify and streamline processes of care, implementing solutions to impact on time and cost efficiency.

KEY ROLE ACCOUNTABILITIES:

Clinical Practice:

• Perform duties efficiently and effectively in line with best practice and as directed by Management.
• Demonstrate knowledge, reasoning, and skills to carry out the duties and responsibilities associated with the role.
• Strictly adhere to operational policies and procedures specific to designated area of duty.
• Maintain confidentiality of all matters pertaining to the Hospital, staff, and patients.
• Maintain the required knowledge and skills to provide effective training, keeping up to date with current advances in technology and diagnostic techniques.
• Bench work: Perform routine and specialized laboratory tests, in accordance with established standard operating procedures and work guidelines.
• Perform analyte testing, quality control analysis and proficiency testing according to defined procedures.
• Prioritizes workload depending on stat, urgent and routine test orders.
• Prepare specimens for shipment following local and international regulations and defined procedures.
• Understand and perform blood bank samples, demonstrate knowledge of testing processes which includes blood grouping, cross matching, blood component management and inventory.
• Clean equipment’s, analyzers, laboratory areas and safely dispose of contaminated waste
• Maintain centrifuges, mixers, balances, glassware washers, incubators, refrigerators, and freezers as per manufacturer’s instructions and inform the senior laboratory technologists of any deviation so that corrective action be taken.
• Perform equipment maintenance according to manufacturer’s guidelines and laboratory procedures.
• Work independently when providing service to patients requiring urgent testing.
• Keep the department and assigned working area clean, tidy and safe, with particular awareness of fire regulations and security arrangements.
• Ensure all regulatory agency guidelines are met including those mandated by the Dubai Health Care Authority (DHCA), College of American Pathologists (CAP), Joint Commission (JCI) and other relevant accrediting bodies.

Professional Development and Leadership:

• Promote an ‘organizational’ culture which reflects a respectful, people-centric approach, focused on colleagues and patient safety.
• Within the scope of responsibilities, confront areas of concern using effective problem solving and decision-making skills to facilitate positive outcomes.
• Communicate concerns to the departmental head in a manner consistent with promoting effective organizational and personal change.
• Comply with effective time-management and priority setting processes.
• Always maintain confidentiality.
• Demonstrate a responsible attitude to personal development and career management
• Adhere to hospital recognized code of dress and conduct.
• Promote and demonstrate awareness of multicultural issues showing no bias at any time.
• Act as an effective role model and maintain high standards when representing the hospital.
• Create a safe environment for patients, staff, and visitors by ensuring that Health and Safety Regulations, Infection Control, and Hygiene policies are understood and strictly adhered to.
• Participate in developing and implementing standards of operations, protocols, and guidelines.

Practice Development:

• Participate in mandatory training and actively pursue Continuous Professional Development keeping an up-to-date personal record.
• Keep up to date with current advances in technology and diagnostic techniques, and maintain the required knowledge, skills, and clinical competencies.
• Keep abreast with the hospital and departmental policies and procedures.
• Serve as a role model for all staff via mentorship and preceptorship programs in accordance with evidence-based practice.
• Participate in service activities that contribute to positive patient outcomes, a positive patient experience and a healthy professional environment.
• Participate in and/or has the ability to lead under the guidance, support and direction of senior staff, the development of programs or quality initiatives that seek to measure and contribute to patient outcomes e.g. clinical auditing, performance improvement activities, and data collection.
• Participates in clinical research and support hospitals research initiatives.

Communication:

• Interacts with children, visitors in a courteous, respectful and helpful manner.
• Interacts with members of the healthcare team in a manner that demonstrates respect, effective communication skills and promotes teamwork.
• Documents all relevant information correctly, appropriately and in a timely manner
• Promotes safe patient care and a safe environment by embracing a Culture of Safety and identifying proactively areas of risk and the timely reporting of adverse safety events.

Collaboration:

• Demonstrates advocacy for children, young adults, and their families.
• Encourages and involve children and their families in care decisions to make informed choices by providing them with information, support and direction to the relevant support services as appropriate.
• Contributes to the achievement of clinical quality indicators, positive patient outcomes and patient and family satisfaction through extraordinary service.
• Coordinates care across the continuum – understands and utilizes case management resources to achieve patient care goals, discharge planning, decreasing the length of stay and waiting times.

Safety:

• To actively support strategies for Safeguarding Children and ensure participate in the development and implementation of safeguarding strategies and procedures.
• Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision-making or documentation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Actively promote safety for children, families, visitors, and co-workers.
• Stop in the face of uncertainty and take time to assess and resolve the situation.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

Education

Essential:

• BSc in Medical Technology or Biomedical Science.

Preferred:

• Master’s in healthcare related field preferred but not essential.
• Relevant License Holder with wide knowledge / experience in the same field.

Experience

• Minimum of three (3) years’ experience in a clinical laboratory which includes Biochemistry, Hematology, Immunohematology, Serology, Molecular biology.
• Minimum 2 years of Experience in Molecular biology.

Certification and Licensure

• Relevant License Holder with wide knowledge / experience in the same field.
• Life Support and Advanced Life support Training.
• American Heart Association (AHA) Basic Life Support (BLS) required OR Intermediate Life Support (ILS).
• American Heart Association Advanced Life Support: ACLS, PALS, NRP (is preferred relevant to area of specialty) or to be successfully obtained within XX months of employment.

Job Specific Skills and Abilities

• Positive, enthusiastic and motivated individual.
• Effective communication and interpersonal skills.
• Team player.
• Experience documenting in an electronic medical record an asset.
• Proficiency with Microsoft Office Suite.
• Ability to speak and write English is required.
• Arabic language skills (spoken) an asset.
• International English Language Test System (IELTS) – a minimum score of 6.0 or equivalent. The English Proficiency evidence must be valid and not exceed 2 years.