Job Description

Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care – drawn from the renowned Fakeeh Care group based in Saudi Arabia.
Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country.
Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency department

Job Profile:

• Patient Experience Officer will ensure that the patient experience is improved as a result of feedback from patients, surveys and complaints.  He or she will contribute to the development and delivery of patient experience capability and capacity across Fakeeh University Hospital. 
• Patient Experience Officer will support people to share their experiences with us and to support the operational teams to develop skills, knowledge and experience to do this within their own areas.
   

Job Responsibilities:

Education:

• High School

Experience:

• Excellent Arabic & English verbal/written communication skills.
• Exposure to / experience with customer service principles
   

Competencies:

• Quality oriented
• Abilitty to manage stress
• Taking Responsibility
• Teamwork
• Adaptability
• Customer Service
• Understanding the Job