Job Description

Job Description

The Radiology coordinator plays a key administrative and operational support role, ensuring smooth workflow, effective communication and quality patient care.

Responsibilities

RESPONSIBILITIES

• Oversee the day-to-day coordination of diagnostic imaging service across all modalities, ensuring smooth departmental operations.
• Manage appointment scheduling for various imaging modalities, (NM, IR, Breast Imaging, MSK).
• Manage radiology scheduling workflows to maximize equipment utilization and reduce patient wait times.
• Serve as the primary point of contact between patients, referring physicians, nursing staff and front-desk teams to streamline communications.
• Monitor and verify insurance approvals and pre-authorization in line with the compliance standards.
• Ensure patients receive preparation instructions and confirmation calls for their appointments.
• Handle patient inquiries and resolve minor complaints.
• Maintain updated and accurate data within the hospital systems, including patient demographics, orders and imaging records.
• Support quality and safety initiatives, including radiation safety protocols and infection control standards.
• Assist with internal audits, departmental reporting, and other administrative tasks assigned by senior management.
• Support radiologists with workflow management by ensuring timely access to patient records, prior imaging, relevant clinical notes.
  

Accountabilities

• Operational efficiency: Ensure seamless coordination of imaging appointments and procedure readiness.
• Data accuracy: Maintain up-to-date, error-free scheduling and patient information across all systems.
• Regulatory Compliance: adhere to DOH/HAAD guidelines, patient confidentiality laws, and imaging department protocols.
• Patient satisfaction: support a high standard of care through timely service delivery and effective communication.
• Inter-departmental Coordination: Act as a reliable liaison between medical, technical, and administrative teams.
• Issue resolution: Proactively identify and address scheduling conflicts, referral issues or workflow disruptions.
  

Role-specific Job Responsibilities

• Manage and coordinate imaging appointments based on priority and modality.
• Communicate with radiologists, technologists, and nursing teams to align daily workflows.
• Verify referral completeness and ensure necessary preparations are communicate via appropriate staff.
• Maintain accurate entries in the Hospital system.
• Assist in monitoring reporting timelines and addressing urgent imaging cases.
  

Qualifications

Educational Qualification:

• Diploma in relevant field
  

Desired: N/A

• Experience in a large healthcare facility
  

Required

Specialist Certifications:

• N.A.
  

Desired

• N.A.
  

Required Experience

• 2 years in Healthcare facility