Job Description

JOB DESCRIPTION

The radiology scheduler plays a vital role in ensuring patients are efficiently scheduled for imaging services .

RESPONSIBILITIES

• Schedule and coordinate diagnostic imaging appointments (X-ray, CT scan, MRI, US NM and IR) based on physician referrals, urgency and equipment availability, ensuring efficient slot utilization.
• Screen and verify physician orders, ensuring accuracy of requested imaging procedures, patient details and any necessary indications or priority levels (e.g., STAT, routine, follow-up).
• Confirm insurance authorization and eligibility, liaising with insurance coordinators when necessary, and flagging incomplete documentation in line with hospital billing and compliance standards.
• Enter and update appointments in hospital systems accurately, including cancellations, modifications, and no show documentation.
• Provide patients with pre-procedure preparations (e.g., fasting, contrast dye protocols, medication restrictions).
• Call patients to confirm appointment dates and time.
• Track and monitor daily appointment flow, flagging delays, overbookings, or equipment issues to ensure continuity of patient care and efficient utilization.
• Coordinate with the Radiology team to inform them of daily schedules, urgent cases, and changes in bookings.
• Deliver excellent front-line service, ensuring every patient interactions is handled with professionalism, empathy, and confidentiality in line with hospital standards
  

Accountabilities :

• Clear communication with patients ensuring they are aware of appointment detail.
• Inform patients of any changes, delays or rescheduling.
• Accurately enter patient data, orders, appointment details into the hospital system.
  

Role-specific Job Responsibilities

• Enter patient information into HIS and maintain accurate records
• Inform patient and their caregiver of hospital procedures, polices and protocols
• Schedule and coordinate diagnostic imaging appointments
  

QUALIFICATIONS

Educational Qualification:

• Education: Minimum of high-school diploma
• Experience: 1-2 years in scheduling or administrative roles, ideally in radiology or hospital environments.
  

Desired:

• Experience in a large healthcare facility
  

Required:

Specialist Certifications:

• N.A.
  

Desired:

• N.A.
  

Required Experience:

• 1-2 years of relevant experience