Job Description

At New Country Healthcare (NCH), our journey started with a powerful vision of fostering a healthier community, guided by the vision of our Chairman, Dr Ghazi Al Koudsi. Through unwavering dedication, we have not only fulfilled our commitment to the community but also emerged as a prominent leader in the healthcare sector. Over the last 32 years, New Country Healthcare has established itself as the leading healthcare distributor in the UAE, with an extensive portfolio featuring over 1500 top-quality products from over 50 international brands manufactured across the United States, Canada, Europe, Asia, and the Middle East.

At NCH, we have a holistic approach to health, and today, we import and distribute trusted international brands in pharmaceuticals, nutraceuticals, health and functional foods, sports nutrition, cosmeceuticals, and personal products, solidifying our position in the local and GCC markets. As we continue to grow, we remain committed to our core values, providing innovative and high-quality healthcare products while upholding our legacy of excellence.

Culture at NCH:

At New Country Healthcare (NCH), our people-centric culture thrives on collaboration, continuous growth, and innovation. We believe in the power of continuous education, empowering our teams to reach their full potential and contribute fresh ideas. With a strong focus on Learning and Development, we nurture a culture of learning through engaging seminars and ongoing training programs. United by a shared mission and values, our diverse team prioritises sustainability, customer well-being, promotes healthy lifestyles, and fosters community education. At NCH, you’ll find a supportive environment where collaboration and teamwork are at the heart of everything we do, working together to make a positive impact on the health and well-being of our community.

Position Overview

The Receptionist is the first point of contact for NCH and plays a key role in shaping the organisation’s professional image, service quality, and daily operational flow. In addition to managing front desk operations, the role supports company-wide activities, marketing-led events, and provides administrative assistance to the leadership team when required.

The role acts as a secondary support to the Executive Assistant, ensuring continuity of executive and office operations during absences or peak periods. This position requires professionalism, discretion, adaptability, and a strong service mindset, with the ability to balance front office responsibilities with coordination, event support, and executive assistance in a fast-paced corporate environment.

Responsibilities / Key Responsibilities

Front Desk & Visitor Management

• Welcome visitors, clients, and partners professionally and courteously, ensuring a positive first impression of NCH

• Manage visitor registration, access protocols, and meeting room coordination in line with company procedures

• Act as the first point of contact for walk-ins and general enquiries, directing them accurately and efficiently

Communication & Call Handling

• Answer, screen, and route incoming calls in a timely and professional manner

• Manage the main reception email inbox and ensure accurate distribution of correspondence

• Support smooth internal communication flow by directing queries to the appropriate teams

Marketing & Company Events Support

• Support the Marketing team in the coordination and execution of company-related events, internal activations, and external engagements

• Act as the coordination focal point for event logistics including venues, materials, attendance tracking, and supplier communication

• Support preparation of event materials, schedules, and administrative follow-up while Marketing retains ownership of content and strategy

Executive & Leadership Support

• Provide administrative and coordination support to the leadership team when required

• Assist with calendar coordination, meeting logistics, document preparation, and follow-ups

• Act as secondary support to the Executive Assistant during absences, covering defined administrative and coordination tasks to ensure continuity

• Route executive communications appropriately while maintaining confidentiality and professional judgment

Office Coordination & Administrative Support

• Support day-to-day office operations including courier management, document handling, and basic reporting

• Coordinate with facilities, IT, security, and housekeeping to maintain a professional and functional office environment

• Monitor front office and shared supplies and raise replenishment requests as needed

Service Quality, Compliance & Professional Conduct

• Maintain high standards of service quality for visitors, employees, and stakeholders

• Proactively identify opportunities to improve front office experience and operational efficiency

• Handle sensitive information with discretion and confidentiality at all times

• Adhere to company policies, security guidelines, and professional conduct standards

• Represent NCH Culture DNA through empathy, reliability, integrity, collaboration, and practicality

Qualifications & Skills

Education & Experience

• Diploma or Bachelor’s degree is preferred

• 2 to 4 years of experience in a receptionist, front office, administrative, or executive support role

• Experience supporting leadership teams, marketing activities, or corporate events is a strong advantage

• Exposure to a corporate, healthcare, FMCG, or professional services environment is preferred

Technical & Functional Skills

• Proficiency in Google Workplace (Docs, Sheets, Slides, etc.)

• Ability to manage calendars, meetings, correspondence, and basic documentation

• Familiarity with event coordination, vendor communication, and office administration processes

Soft Skills & Competencies

• Strong interpersonal and communication skills with a service-oriented mindset

• High level of discretion, trustworthiness, and professionalism

• Ability to prioritise, multitask, and adapt in a dynamic environment

• Proactive, dependable, and comfortable supporting senior stakeholders

• Strong alignment with NCH Culture DNA, particularly client centricity, trust, collaboration, and simplicity

Why Join Us:

Join a dynamic and fast-growing company where innovation, excellence, and collaboration drive everything we do. You’ll work alongside a talented and supportive team in a diverse and inclusive environment that values each individual’s unique contributions. We offer:

• Exciting career growth opportunities in a company at the forefront of healthcare and technology
• A comprehensive compensation and benefits package, including Health insurance, Annual leave and ticket allowance, Yearly incentives (as per company policy) and Professional development support

Be part of a culture that’s committed to empowering talent, embracing innovation, and building success together.

Benefits found in job post

Medical insurance