Receptionist – Immediate start

Provide the full range of information within the category requested (location, curriculum, admission
procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the
delivery of a quality customer service experience to all callers or visitors to the school.

Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school
personnel as part of the customer service provision for the school.

Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive
customer service experience.

Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing
for lead generation.

Complete administration and secretarial tasks as assigned to support the broader Front of House team to
achieve their objectives

Ensure the GEMS policies, procedures and codes of conduct are followed at all times.

Attend staff meetings and serve on committees as required.

Skills

Job-Specific Knowledge & Skills:

• Ability to multi-task and cope with peaks of demand

• Proficient secretarial and computer skills

• Advanced user of Microsoft Office an advantage