School Receptionist

The role:

Universal American School is seeking to appoint a personable and efficient Receptionist to join our dynamic team. The ideal candidate will possess excellent communication and interpersonal skills, strong organizational abilities, attention to detail, problem-solving capabilities, and a professional demeanour to provide outstanding service to our students, parents, and staff.

Key Responsibilities:

• Provide a warm, friendly, and positive reception to all visitors.

• Handle phone calls and inquiries from parents and stakeholders.

• Resolve queries, collaborating with relevant school staff as needed.

• Maintain effective communication between staff and parents.

• Oversee the reception area during drop-off, pick-up times, and special events.

• Check emails daily and respond promptly.

• Promote the school to prospective parents and support the admissions department as required.

• Review the daily student attendance register and follow up on absences or tardiness.

• Ensure all attendance records are accurate and up-to-date. Monitor and document student attendance and lateness.

• Assist with fire drills and evacuation procedures.

• Support other team members with additional tasks as necessary.

• Provide after-hours support when required by the Director and other departments.

• Perform any other duties reasonably assigned by the Director.

Job-Specific Knowledge & Skills:

• High school diploma or equivalent; additional education or certification in office administration is a plus.

• Previous experience in a receptionist or administrative role, preferably in an educational setting.

• Excellent verbal and written communication skills.

• Proficiency in using office applications including Google Workspace.

• Strong organizational skills and attention to detail.

• Ability to multitask and manage a fast-paced environment.

• Friendly, approachable, and professional demeanour.

• Fluency in English.

• Experience using a school MIS, CRM, and other educational software.

• Strong organizational and time management skills.

• A creative, tenacious, self-motivated individual who thrives under pressure.

• Ability to work in a fast-paced environment and handle pressure.

• Self-starter, capable of working under minimal supervision.