Job Description

Communication Management:
•    Handling incoming and outgoing correspondence, including phone calls, emails, and mail. 
•    Acting as a first point of contact for the Medical Director, managing communication flow effectively. 
•    Preparing and distributing information to relevant parties, including patients, staff, and other stakeholders.  
Scheduling and Coordination:
•    Managing the Medical Director’s calendar, scheduling appointments & committee meetings.
•    Coordinating and scheduling appointments for patients, as required.
•    Maintaining appointment schedules for other staff members, if applicable.  
Administrative Support:
•    Preparing documents, including letters, reports, and presentations, using word processing and other software. 
•    Preparing committee agendas and minutes of meetings involving the Medical director’s team.
•    Managing office supplies and equipment, ensuring availability and functionality. 
•    Providing general administrative support to the Medical Director and their team. 
•    Managing and booking the mandatory life support courses for the doctors.
•    Booking and managing doctors IPPE & APPE’s.
•    Assist with the coordination and administration of privileges and the DOCP committees. 
•    Assist with the coordination of medical interns.
•    Assist in the facilitation of mandatory life support for physicians.
Patient Interaction:
•    Greeting patients and visitors, providing a welcoming and professional environment.
•    Answering patient inquiries and providing information, as needed.
•    Handling sensitive information with confidentiality and discretion.  
Collaboration and Coordination:
•    Working closely with other members of the medical staff, including nurses, receptionists, and other administrative personnel.
•    Liaising with other departments and external organizations, as required.
•    Collaborating with the Clinical Services Secretary and other relevant staff to ensure accurate record-keeping and efficient operations. 
 

Responsibilities

Communication Management:
•    Handling incoming and outgoing correspondence, including phone calls, emails, and mail. 
•    Acting as a first point of contact for the Medical Director, managing communication flow effectively. 
•    Preparing and distributing information to relevant parties, including patients, staff, and other stakeholders.  
Scheduling and Coordination:
•    Managing the Medical Director’s calendar, scheduling appointments & committee meetings.
•    Coordinating and scheduling appointments for patients, as required.
•    Maintaining appointment schedules for other staff members, if applicable.  
Administrative Support:
•    Preparing documents, including letters, reports, and presentations, using word processing and other software. 
•    Preparing committee agendas and minutes of meetings involving the Medical director’s team.
•    Managing office supplies and equipment, ensuring availability and functionality. 
•    Providing general administrative support to the Medical Director and their team. 
•    Managing and booking the mandatory life support courses for the doctors.
•    Booking and managing doctors IPPE & APPE’s.
•    Assist with the coordination and administration of privileges and the DOCP committees. 
•    Assist with the coordination of medical interns.
•    Assist in the facilitation of mandatory life support for physicians.
Patient Interaction:
•    Greeting patients and visitors, providing a welcoming and professional environment.
•    Answering patient inquiries and providing information, as needed.
•    Handling sensitive information with confidentiality and discretion.  
Collaboration and Coordination:
•    Working closely with other members of the medical staff, including nurses, receptionists, and other administrative personnel.
•    Liaising with other departments and external organizations, as required.
•    Collaborating with the Clinical Services Secretary and other relevant staff to ensure accurate record-keeping and efficient operations. 
 

Qualifications

High School Diploma