UAEN Guest Relations Officer (Customer Service)

Overview of the role   
We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.

What you will do   
Ensure customers receive the world's warmest welcome upon entering the branch  
Establish the reason for customer visits and direct them to the appropriate department  
Ensure customers with appointments are directed to the correct executive for a smooth transition  
Provide a warm send-off to customers exiting the branch  
Understand and manage the customer journey from start to finish

Required skills to be successful   
Bachelor’s degree or equivalent

Minimum of 1-year experience in customer service or a customer-facing role  
Proficiency in written and spoken English

UAE National with family book

About the team   
You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service.

What equips you for the role   
Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.

About Al-Futtaim Automotive   
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotiveis an industry leader with presence in 10 countries across the Middle East, Asia and Africa.  
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.  
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.   
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.  
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.