Job Description

Key Responsibilities:

Patient Experience & Communication

• Welcome and assist patients with a warm, professional approach at every step of their visit
• Ensure accurate registration, appointment scheduling, and follow-up coordination
• Provide clear explanations of procedures, timelines, and service offerings
• Serve as a liaison between patients and clinical/administrative staff

Care Navigation & Service Promotion

• Guide patients toward relevant departments, specialties, or add-on services based on their expressed or observed needs
• Offer information on bundled care packages, available promotions, or complementary services
• Recognize patient preferences and make thoughtful suggestions to enhance their care journey
• Support patient awareness of ongoing loyalty or referral programs

Operational Support

• Monitor patient wait times and coordinate with staff to ensure smooth flow
• Address patient inquiries, concerns, or complaints promptly and escalate appropriately
• Ensure accurate and timely data entry in EMR and CRM systems
• Follow up with patients post-visit to ensure satisfaction and encourage continuity of care

Qualification & Experience:

• Bachelor’s degree in Healthcare Administration, Business, or related field
• Minimum 2 years of experience in a patient-facing role in a medical center or clinic.
• Familiarity with EMR/CRM systems
• Multilingual ability (especially Arabic and English) is an advantage
• Strong interpersonal and communication skills
• Empathy and cultural sensitivity in dealing with diverse patient populations
• Organizational skills and multitasking under pressure