Support Service Manager

• Oversee the operations of housekeeping, catering, laundry, and security departments.

• Develop and implement policies and procedures to ensure efficient service delivery.

• Monitor and evaluate the performance of support service staff, providing coaching and training as needed.

• Oversee the management of onsite staff files, according to NMC requirements.

Operational Efficiency:

• Ensure that all non-clinical services are delivered in a timely and efficient manner.

• Conduct regular audits and inspections to ensure compliance with hospital standards and regulatory requirements.

• Manage budgets and resources effectively, optimising cost-efficiency without compromising service quality.

Safety and Compliance:

• Ensure compliance with health and safety regulations, including fire safety, infection control, and environmental standards.

• Coordinate with the relevant departments to manage emergency preparedness and response plans.

• Maintain up-to-date records of safety inspections, incidents, and corrective actions.

Vendor and Contract Management:

• Negotiate and manage contracts with external service providers, ensuring high standards of service delivery.

• Monitor vendor performance and address any issues or discrepancies promptly.

Customer Service:

• Address and resolve any issues or complaints related to support services.

• Implement feedback mechanisms to continuously improve service quality and patient satisfaction.

Strategic Planning:

• Contribute to the hospital’s strategic planning process, particularly in areas related to non-clinical services.

• Identify opportunities for service improvements and innovations.

Education and Certification

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. A Master’s degree is preferred.

• Knowledge and Skills

• Strong knowledge of healthcare regulations and standards.

• Excellent leadership and team management skills.

• Proven ability to manage budgets and resources effectively.

• Strong problem-solving and decision-making skills.

• Excellent communication and interpersonal skills.

• Proficiency in MS office.